Returns & Exchanges

Return Policy
We want you to love your items. If you are at all unsatisfied with your purchase, please return it in original, sellable condition with all original tags attached, as well as your packing slip, within 30 days of purchase. Please include a phone number and e-mail address so that we may contact you with any questions. You will be responsible for shipping the item(s) back unless they arrive damaged.

Return the item to:
Visitor Info Center
Attention: Marilee Threatt - Returns
501 S. College St.
Charlotte, NC 28202

If you'd like to make an exchange, please complete the process as outlined above, but include a note with instructions as to which item you'd like in place of the original. We will ship out the exchange once we have received the return item. You may also place a new order for the replacement item and send the return back separately.